Refund Policy

Refund Policy

We hope you love all Life Time Off-Road purchases but if for some reason you do not, we understand that sometimes you may want to return items. Online purchases are only eligible for store credit if returned within 15 business days.

Customer is responsible for return shipping costs. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at jgalindo@lt.life . Please send your return to:

Life Time Off-Road Events

714 Commercial St.

Emporia, KS 66801

Items purchased on sale are FINAL SALE.

You can always contact us for any return questions at jgalindo@lt.life .

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on items bought at event weekend, sale items or gift cards.

We cannot accept returns for worn or items without tags.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds/ In Store Credit

We will only refund purchases when a return has been made.

Lottery and Registration Orders

No refunds are allowed for pre-registration retail sales. Due to purchases are made based on numbers from pre-registration.